Dear Poppy
I hope this message finds you well. Firstly, I want to extend my sincerest apologies for the delay in processing your order. Your feedback is incredibly valuable, and I'm truly sorry for any inconvenience or frustration this may have caused you.
I want to provide some context regarding the delay. We recently participated in the GoGreen event, which demanded a significant portion of our time and resources during the time you placed your order. Regrettably, this resulted in a delay in processing everyone's orders, including yours. I fully understand how important timely communication and delivery are, and I'm genuinely sorry for falling short of your expectations in this regard.
I want to assure you that every customer is equally important to us, and we strive to provide the highest level of service to each and every one. As a sole proprietor, managing both personal and business obligations can indeed become overwhelming, especially during busy periods like festivals. However, I acknowledge that this is not an excuse for any lapse in communication or service.
Your feedback serves as a valuable reminder for us to continuously improve our processes and communication channels. Rest assured, we are taking proactive steps to ensure better communication and service standards in the future.
Additionally, I want to address the matter of gathering data on birthdays. While we haven't yet initiated the gift-giving aspect, it's a feature we're actively working on. We kindly request that you update your date of birth on the Aromapoints section of our platform, and please watch out for a special token of appreciation, likely around your next birthday.
Once again, I apologize for any inconvenience caused, and I genuinely appreciate your understanding and patience. If there's anything further I can assist you with or if you have any concerns, please don't hesitate to reach out to me directly.
Thank you for your continued support and for choosing our products. We look forward to serving you better in the future.
Warm regards,
Sujeetha
